Questions & Answers

Frequently Asked Questions

Frequently Asked Questions are posted and updated to the site regularly.
If you have a question, please contact us.

What type of chiles does Ortega use?

Ortega uses the green chile commonly known as Anaheim Chiles that originated in New Mexico and introduced to southern California in 1894 by Emilio C. Ortega.

Why are the chile skins burnt in places?

Our chiles are fire-roasted and the charred skin is removed in a water bath before the chiles are packed by hand in the cans. We try to remove as much of the charred skin as possible during the packing process; however, occasionally the chiles are folded and some skin may get into the can. It can be easily removed by rinsing the chiles under water.

Why are some of the chiles hotter than others?

We take special care in both our seed selection and growing techniques to control the heat level of our chiles. However, due to the nature of this product, occasionally some chiles will be hotter or milder than usual. To cut down on heat sensation of chiles, eat white cheese or milk.

Are the refried beans really fried?

Traditionally, refried beans were made from leftover red beans or pinto beans that were mashed and then fried in lard. Although we have not commercially adapted that process, we have developed a recipe that results in a product that is as good as home made and it's much more convenient! The Ortega Refried Beans are cooked prior to canning. The pre-cooked beans are then combined with spices and other ingredients, canned and then cooked again right inside of the can! This process ensures that the delicious flavor is "locked" in.

How do you keep the Taco Shells crisp?

You can actually taste the difference our unique Freshness Pack makes. Only Ortega's taco shells are carefully placed in our freshness tray to cushion and protect them. The tray is then vacuum-sealed to keep shells crisp. Open it up and enjoy the difference.

How long can I keep shells once opened?

Once opened, unused shells should be stored in an airtight container and for optimum quality, used soon after opening. How long the product is good for after opening is determined by storage conditions and humidity.

How long can I keep salsa once opened?

After opening, refrigerate unused product as soon as possible. The unused portion may be kept refrigerated in an air–tight container and for best quality and flavor, used within 7 to 10 days.

Who can I contact regarding media inquiries?

For media inquiries please contact: Allison & Partners @ B&GFoods@allisonpr.com